dongle not found at installation

Discussion in 'Phoenix' started by Simon Brewis, Aug 3, 2017.

  1. Simon Brewis

    Simon Brewis New Member

    just got a phoenix live interface and dongle from e-bay - i've downloaded live 4 and installed / windows 7 finds the laser controller driver = phoenix micro (although the label says phoenix live interface / dongle finds correct drivers according to manual - so run software-insert dongle-try to run = DONGLE NOT FOUND -
    the interface has a serial number but the dongle does not
    why is this happening and how can i fix it - thanks
  2. Daniel-Pangolin-Support

    Daniel-Pangolin-Support Pangolin Support

    Dear Simon Brewis,

    The Phoenix 4 software does not operate with a Phoenix 3 licensed dongle.

    The Phoenix license needs to be updated first.

    Kind regards