V2 Interface not detected

Discussion in 'Phoenix' started by Smasch, Jul 12, 2017.

  1. Smasch

    Smasch Member

    Hello,

    I have Phoenix Pro 4 Live .
    Everything is connected but the program does not see the interface. The green light on the interface is on.

    I have not used de laser and program for a few months. The last time I used it everything worked fine.

    I tried everything, installed drivers again etc.

    Anyone any idea?

    Thanks,
    Lydia
    Email: [email protected]
     
  2. Smasch

    Smasch Member

    I reinstalled Phoenix 4. Firmware update. Registered again.
    Now the laser responds when I load P4Liveshow.PHS
    But all my designed figure don't work. Not on the laser and not in the program.
    I really don't understand what is wrong here.
     
  3. Daniel-Pangolin-Support

    Daniel-Pangolin-Support Pangolin Support Staff Member

  4. Smasch

    Smasch Member

    Thank you very much for your reply.
    The laser is finally working. But not exactly right.
    I have a few problems:

    1-UPSIDE DOWN figures: some I can change with "invert X" but not every figure responses to that and stayes upside down.
    Is this a bug in the programm?

    2-Also I CAN'T SAVE a catalog or show, the program Phoenix crashes.
    Can you please help me with these problems? I would like to make some new pics.

    With kind regards,
    Lydia.
     
  5. Smasch

    Smasch Member

    Tried everything. When I save the show Phoenix crashes. For example: When I load a show it opens normally, when I do nothing at all and click save, Phoenix crashes. So it's impossible to make any changes or add new pics.
    I saved a new LSS file, does not work. I saved a new CAT file, does not work either. So this files I can save but not a PHS file.
     
  6. Daniel-Pangolin-Support

    Daniel-Pangolin-Support Pangolin Support Staff Member

    Dear Lydia,

    >>1-UPSIDE DOWN figures

    If you do the output inversion on one projection zone, but the animation / graphic you output is on another projection zone, then it will remain as it is until you also change the corresponding projection zone orientation.

    Please check out this information from the current Phoenix4 manual (page 57ff):
    http://www.phoenix-showcontroller.de/download/121/

    >>2-Also I CAN'T SAVE a catalog or show,
    What operating system do you use?
    That behaviour is probably PC specific.
    What is the system language of your PC?
    Do you have the user rights from Windows to save?

    Did you try to save on another PC?

    Kind regards

    Daniel
     
  7. Smasch

    Smasch Member

    I use Windows 7 Home Premium. 64 bit.
    Language i don't know exactly. Some maps are in Dutch other in English.
    Windows Firewall allow Pangolin to work.
    Another pc is not possible. It worked fine a while ago.

    Thank you,
    Lydia.
     
  8. Smasch

    Smasch Member

    Maybe Windows is the problem.
    Now I try to start Live and it starts only for 10%. Then I get the popup:
    "Interfaces are already used..
    Please stop the output on running Phoenix programs ad restart Live."
    There is noting running when I do CTRL ALT DEL!
    Pfff... I really don't know what is going wrong here.

    Thanks,
    Lydia.
     
  9. Smasch

    Smasch Member

    Restarted computer, now Phoenix Live started. When I save it crashes again.
     
  10. Smasch

    Smasch Member

    Still trying to figure out what goes wrong.
    I think I messed up the PHS and CAT.
    When I load P4LiveShow APC.PHS is it possible to save it under a different name?
    I did that and saved a new catalog.
    But when I start up P4LiveShow APC.PHS I can't get to my own catalog.
    Is there a way to get all your catalog pictures in the same catalog?

    Thanks,
    Lydia.
     
  11. Daniel-Pangolin-Support

    Daniel-Pangolin-Support Pangolin Support Staff Member

    Dear Lydia,

    It sounds like that something is messed up with the PC itself or maybe with the show files.
    Did you try to save the PHS Live show to another location?

    Generally the assignment of the Live Show and the CAT is done at the laser settings:

    Please also check out the current Phoenix4 manual (page 45ff):
    http://www.phoenix-showcontroller.de/download/121/

    Kind regards

    Daniel
     
  12. Smasch

    Smasch Member

    In the past I made some figures. Saved them in a catalog.
    Now when I load a show and a catalog I can't see these pictures because not every catalog works with that show. I don't understand that. Cannot find anyting in the manual about that.
    That's why I want to save all (original and selfmade) pictures in 1 catalog. But I don't know how.
     
  13. Smasch

    Smasch Member

    I have another question. What is the meaning of the LSS and LST files?
    I now found out that one of my saved shows is corrupt, I can open and use it but I cannot save it, then Phoenix crashes. So the crash of Phoenix is because of just 1 show.
     
  14. Daniel-Pangolin-Support

    Daniel-Pangolin-Support Pangolin Support Staff Member

    Dear Lydia,

    To save animation/ frame key from one Phoenix4 Live show to another, simply right-click on a key and chose "Export key" from the context menu and save it on your PC. At the other show right-click on a not selected empty tile and chose "Import key".
    At the main menu there is also an option to export/import a whole page at once.

    Maybe you can save parts of your custom show content like that, if you do not have a backup of your live show.

    The LSS and LST files are not important in meaning of saving Phoenix4 Live shows. Only the PHS show file and the CATalog.

    Kind regards

    Daniel
     
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