A/V Track Red Crossed

Alex Fischer

Alex Fischer

Active Member
I tried to get Pangolin Beyond working with a new sound device Behringer umc404hd). Sending sound on PC to this external device let the audio file in the show getting unavailable (red crossed). Changing back to internal sound card, red cross in A/V track disappears.

I'm trying to find out the dependency between used WAV-file and sound card type. Could you please help me? I would like to use this device being on stage.

Thanks for any advice.

Greetings
Alex
 
Hi Alex,

There is not dependency. The red icon means missing file or inability to open it.

What would be right idea - before change of sound card, restart QS/BEYOND. SDK use default audio device. in fact, I just changed a few times back and forth between Appolo Twin and internal soundcard, while BEYOND was opened - no problem. Seems like Windows is smart now, which is good.

Best Regards,
Alexey
 
Hi Alexey,
this manner never happens before. I worked in this constellation and with the same file since. The only thing I changed is that I added this additional soundcard.

So did I get you right: this issue isn't a real issue? But what can I do to fix it? You think, the Behringer should work fine with Beyond?

I'm a bit concerned about the situation as I'm preparing the shows for next week and this situtation makes me really unsure...

Greetings
Alex
 
Hi Alex,

man, send log file to our support email. No, to report @ pangolin.com. Click Ctrl SHIFT F1 and BEYOND will make zip. Or take most recent log file from BEYOND\Logs. Application log the error when file is not opened, I will take a look. Just need to see log.

Alexey
 
Alexey,

ZIP is too large to send it by mail. So i just copied the most recent log files as attachment to the mail I sent to mentioned address.
Looking forward for any response and help.

Thanks in advance.
 
Alex Fischer said:
I tried to get Pangolin Beyond working with a new sound device Behringer umc404hd). Sending sound on PC to this external device let the audio file in the show getting unavailable (red crossed). Changing back to internal sound card, red cross in A/V track disappears.

I'm trying to find out the dependency between used WAV-file and sound card type. Could you please help me? I would like to use this device being on stage.

Thanks for any advice.

Greetings
Alex
Click to expand...
Hi, friend. I had the same problem using the Behringer umc204hd. In Windows 11.
I downloaded and installed the driver for Behringer UMC204HD. The problem has disappeared.

But the other UM2 card works without drivers and there were no problems.

The problem was only with UMC204HD

Download the driver from the official Behringer website. This should fix your problem.
It helped me.

Привет, друг. У меня была такая же проблема при использовании Behringer umc204hd. В Виндовс 11.
Скачал и установил драйвер для Behringer UMC204HD. Проблема исчезла.

А вот другая карта UM2 работает без драйверов и проблем не было.

Проблема была только с UMC204HD

Загрузите драйвер с официального сайта Behringer. Это должно решить вашу проблему.
Мне это помогло.
 
Last edited:
So I opened a request a Behringer Support (no direct support, but via musictribe ... which is weired for such a .... small company like Behringer, isn't it??
I got this reply today:

*******************************
Thank you for contacting Music Tribe.

I am sorry for the issue you are facing.

We have seen this issue before, and it is not an issue from our side, as our devices work perfectly with any other software.

The best thing I would suggest you is to contact Pangolin support and inform them about this. I believe they have a solution for this.

If you need further assistance, please do not hesitate to contact us.

At your service,

********************************

In other words: Customer is the playing ball between to companies. As I can follow the logic of Alexey I come to the conclusion to recommend NOT TO BUY this device. Unfortunately.

Looking forward to any advice which device is a well working alternative.

Best regards and a happy new year to everyone here.

Alex
 
You must log in or register to reply here.
Back
Top