blank lines

Discussion in 'FB series of products' started by deacon, Dec 20, 2006.

  1. deacon

    deacon New Member

    I have the neo USB flashback 3 controller. My laser (CR laser Neo Pro series SUPER-7S) shows the blank lines in every cue/graphic/image when using LivePro or CypherLite (or even it's own on-board graphics). I can't seem to get rid of these in "projector settings". I am a newbie at this stuff. Is there some way to get the blank lines to be invisible (as they should be), or is my laser simply a cheap ($4,000 7-color RBG) piece of crap?
     
  2. dave

    dave Beta Tester

    Most likely the laser uses non standard connection to the ILDA port.

    Come to think of it, I have seen a cirrect laser kill one of the color channels of a jmlaser interface...
     
  3. Pangolin

    Pangolin Staff Member

    Hi Deacon,

    I am not sure what to recommend, but I would love to help you. If you are located in the US, you can send the whole system to our office in Orlando and we will find, and fix the problem. If you are located in Europe, you can send the system to our office in Central Europe... For the addresses, see this page:
    http://www.pangolin.com/aboutpangolin.htm#Contact_information

    When returning hardware to Pangolin, always follow the directions on this page:
    http://www.pangolin.com/userhelp/return_shipping.htm

    Best regards,

    William Benner
     

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