Cannot connect FB4 to Beyond

[alfon]

Hi
i have trouble connecting FB4 to Beyond.
FB4 already connected to Beyond ( see attachment ), but beyond keep display "waiting for hardware to be connected" but as you can see in the screenshot that Beyond already read the FB4 firmware.
this is the firsttime i connected FB4 with beyond
FB4 work fine with quickshow.
please help
thanks

 

[Igor Strakhov]

Hi, Alfon!
Do you have a specific IP address?
Try to set the Auto IP

 

[alfon]

hi
fb4 ip address is 192.168.0.20
comp (beyond software) ip is 192.168.0.15
i ping its connected

 

[Igor Strakhov]

In your screenshot, the IP address is 192.168.1.5.

 

[ENOT]

Hi Alfon,

Please contact support@pangolin.com, and attach your License.bmp file and zipped Log folder located in BEYOND\Logs

Best Regards.
Alexey.