Cannot connect FB4 to Beyond

Discussion in 'Lasershow Designer BEYOND' started by alfon, Mar 2, 2020.

  1. alfon

    alfon New Member

    Hi
    i have trouble connecting FB4 to Beyond.
    FB4 already connected to Beyond ( see attachment ), but beyond keep display "waiting for hardware to be connected" but as you can see in the screenshot that Beyond already read the FB4 firmware.
    this is the firsttime i connected FB4 with beyond
    FB4 work fine with quickshow.
    please help
    thanks
    beyond error2.JPG beyond error.JPG
     
  2. Igor Strakhov

    Igor Strakhov Staff Member

    Hi, Alfon!
    Do you have a specific IP address?
    Try to set the Auto IP
     
  3. alfon

    alfon New Member

    hi
    fb4 ip address is 192.168.0.20
    comp (beyond software) ip is 192.168.0.15
    i ping its connected
     
  4. Igor Strakhov

    Igor Strakhov Staff Member

    In your screenshot, the IP address is 192.168.1.5.
     
  5. ENOT

    ENOT Software Developer Staff Member

    Hi Alfon,

    Please contact support@pangolin.com, and attach your License.bmp file and zipped Log folder located in BEYOND\Logs

    Best Regards.
    Alexey.