DMX In troubleshooting.

Discussion in 'Lasershow Designer BEYOND' started by themonkeybars, May 16, 2014.

  1. themonkeybars

    themonkeybars Beta Tester

    I'm using the current version of beyond build 612 with a Enttec USB Dmx Pro. I have been using this set up with no problems as a Dmx output for quite a while. I am now trying to use it as an input to control beyond but am having issues trying to get it to work with Dmx Input.

    In the Settings window for Dmx I disable the output so that only the input is active, when I close the settings window a notification pops up within Beyonds notification tab saying the following.

    DMX Hardware Disconnected
    DMX hardware at COM3 disconnected because of fail at start up.

    Beyond also pops up a task bar message saying the following.

    DMX IN Error
    DMX Input lost. Laser output terminated.

    I thought maybe the driver needed to be updated for the DMX Usb Pro so I made sure it was up to date. Still the same issue after update.

    Any help is much appreciated.
  2. Aaron@Pangolin

    Aaron@Pangolin Staff Member

    Looks like there may be something on our end. If you can send me an email I might be able to fix you up. :D
  3. Stingray

    Stingray Beta Tester

    Hi Aaron,
    I also tried DMX IN with the Enttec interface yesterday and here is some further Information:
    First, I had the same errors as "themonkeybars" wrote.
    Further, if I connect e.g. a lighting desk to the Enttec interface and DMX signal is coming in and then start Beyond, it stops with the splash screen saying "Load Configuration". This is lasting until I pull out the connector with the DMX Signal; after this, Beyond continues immediately with startup procedure.
    The same happens with QuickShow (here it stops at the message "Generate MIDI").
  4. ENOT

    ENOT Software Developer Staff Member

    There is a new version for a test. Please contact me.
  5. Stingray

    Stingray Beta Tester

    You mean the version of yesterday?

    OK, I´ll test it the next days :)
  6. Aaron@Pangolin

    Aaron@Pangolin Staff Member

    The latest build was tested successfully with DMX input.
  7. LaserFan

    LaserFan Beta Tester

    I have the same problem on the releases 2.0(699B) and in Beyond 2.1 (then press DMX-IN button). DMX output works correctly.
    Please tell me, what the correct driver must be installed: the one that installs Windows (i have Windows 8.1 SLE 64-bit) or the one on the website Enntec (CDM20828_Setup.exe)?
    Is it possible simultaneous operation DMX IN and DMX OUT from one Enntec device?

    Attached Files:

    Last edited: Feb 25, 2016
  8. ENOT

    ENOT Software Developer Staff Member

    Only IN or OUT. Not together.

    For installation I used drivers from EntTec website.