FB3 Controller update

Nearly every time I open the Beyond program it wants to update the FB3 firmware. It can't do it every time and I have issue with a disconnected laser. What can I look into to fix this issue?
 
Please take some screen shot of any errors you are getting to send to me along with any log files being generated; the log files will be in the BEYOND\Log folder. Try to send me the most recent log files.
 
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