Heating Hardware FB3

Discussion in 'FB series of products' started by MIKE FZ, Oct 1, 2015.

  1. MIKE FZ

    MIKE FZ New Member


    I've been using software PANGOLIN about 3 years for controling laser lighting hardware. I bought your device at international messe of lighting and entertainment professional equipment " " in Guangjou.
    Now I have some problems with its operability. Name of device: FB3QS USB 2.0 Hi-Speed Bus Powered Pangolin Laser Systems

    In two words there is such a problems:
    first appearance of problem. after few minutes of working, device began to heat and switched off. And there was no sign of "life"
    Few weeks after I try to use device again and it became visible in software but still keeps on heating.. It is heating even without connected laser-device, and switches off...

    At Moscow I know your russian dealer: KVANT Ltd.
    May I contact them to repair my device? See my attached log-flies!
  2. Aaron@Pangolin

    Aaron@Pangolin Staff Member

    Hey Mike, I think you opened a trouble ticket for this but wanted to make sure. Please email me directly if you have not opened one up for this.
  3. Pat_pluto04

    Pat_pluto04 New Member

    I also had the same problem with that, my FB3QS was very hot and turned off. I turned it off and back on several times. No lights show up on my device. But it is very hot Please help me
  4. Bob@Pangolin

    Bob@Pangolin Staff Member

    @Pat_pluto04 Please contact us at support (at) pangolin (dot) com then we can try to help you further.