Heating Hardware FB3

MIKE FZ

New Member
Hello

I've been using software PANGOLIN about 3 years for controling laser lighting hardware. I bought your device at international messe of lighting and entertainment professional equipment " " in Guangjou.
Now I have some problems with its operability. Name of device: FB3QS USB 2.0 Hi-Speed Bus Powered Pangolin Laser Systems

In two words there is such a problems:
first appearance of problem. after few minutes of working, device began to heat and switched off. And there was no sign of "life"
Few weeks after I try to use device again and it became visible in software but still keeps on heating.. It is heating even without connected laser-device, and switches off...

At Moscow I know your russian dealer: KVANT Ltd.
May I contact them to repair my device? See my attached log-flies!
 
Hey Mike, I think you opened a trouble ticket for this but wanted to make sure. Please email me directly if you have not opened one up for this.
 
I also had the same problem with that, my FB3QS was very hot and turned off. I turned it off and back on several times. No lights show up on my device. But it is very hot Please help me
 
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