A few months ago I received a Flashback from a friend as a gift. Obviously, I was over the moon as I’ve been using their products for the past couple of years and am starting to work more and more with lasers in particular. The product seemed to be the real deal: it looked like the other, original Flashbacks I already had in my possession. It had a serial number and all the correct elements to make it look like an actual Pangolin product. However, after working like a charm for about 4 months, it suddenly crashed. I tried everything to get it back on track, and eventually reached out to Pangolin for instructions as I didn’t understand what was going wrong. Only then did we discover that this product was apparently a illegal copy, bought from a Chinese but legit looking webshop. The product was somewhat cheaper than the original, but not so much as to raise too much suspicion. The Pangolin crew has since been immensely helpful, even though they don’t have any obligations towards an illegally bought copy. That’s why I’m putting my story out there: to say thanks and to warn other laser enthousiasts. Even though it looks legit, serial number and all, if it’s cheaper, it’s probably a fake. The money you save isn’t worth it in the long run – seriously. Because of the whole ordeal, I was one Flashback short for a show that I spent months programming and preparing and in the end it’s costing more than what my friend initially saved by buying me the cheaper version. Thanks for all the help, Pangolin crew
Geerts tim
