kinect problem

Discussion in 'Lasershow Designer BEYOND' started by jujun, Dec 17, 2020.

  1. jujun

    jujun Well-Known Member

    My Kinect camera has been connected and the driver on my computer has been installed and can be recognized. But there is no response after the beyond software is opened?

    In addition, I used the webcam function of the software, but found that there was no menu display.

    Who knows what the problem is and how to solve it?
     

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  2. Igor Strakhov

    Igor Strakhov Staff Member

    Hi, Jujun!
    What version of Kinect camera do you use, how many bit versions of Windows and Beyond?
    Kinect camera works with Kinect version 1 and 32-bit versions Windows and Beyond.
     
  3. jujun

    jujun Well-Known Member

    OH,,,, that's why. My computer version is 64 bits and Kinect version1
    Thanks
     
  4. gil fierros

    gil fierros Member

    I have the kinect driver installed. Kinect is displayed in Hardwarmanager. In Beyond the Kinect is not displayed on the bottom left. What should I do?
     
  5. Bob@Pangolin

    Bob@Pangolin Staff Member

  6. gil fierros

    gil fierros Member

    I tried to enter beyond 32 but when I opened it a window appears saying please restore original file name, I uninstalled it and reinstalled it and the same thing appears, I have beyond 4.0 advanced
     
  7. Bob@Pangolin

    Bob@Pangolin Staff Member

    Did you rename the file to BEYOND.exe?
     
  8. gil fierros

    gil fierros Member

    no, when I download it I install it, and then I look for the BIN folder and I want to open the 32-bit application and this please restore original file name appears without me changing the name, this appears
     
  9. Bob@Pangolin

    Bob@Pangolin Staff Member

    Rename the file to BEYOND.exe and try again please.
     
  10. gil fierros

    gil fierros Member

    Thanks, I renamed it and I was able to open the 32-bit one but still the kinect icon does not appear, what license do I need? I have the advanced
     
  11. Igor Strakhov

    Igor Strakhov Staff Member

    Hi, Gil!
    Kinect works only in the Ultimate version.
     
  12. gil fierros

    gil fierros Member

    ok that's the problem thanks!
     
  13. Igor Strakhov

    Igor Strakhov Staff Member

    You can upgrade from your Advanced version to Ultimate