License file present, but not allowing Beyond

Discussion in 'Lasershow Designer BEYOND' started by nor, Aug 9, 2018.

  1. nor

    nor Member

    Hi there
    I've run Beyond in Bootcamp on mac without glitch for a year or so, but now, when I try moving my installation to Parallels, I get this message:
    "License file present, but not allowing Beyond"
    What am I doing wrong?

    I have the FB3 that's connected (the licensed box), and I have the FB4 connected.

    Need help asap. :confused:
     
  2. Bob@Pangolin

    Bob@Pangolin Staff Member

    Hi Nor, Are you certain that you are using the latest version of BEYOND?
    You can get the latest full version here: https://pangolin.com/support/software-updates/

    Just a note; for production we advice to use Bootcamp, not parallels.

    Could you show a screenshot?

    PS, did yo already try a new USB cable? (Just making sure..)
     
  3. nor

    nor Member

    Hi, thanks for the quick feedback! Updated beyond, changed cable, no luck.
     

    Attached Files:

  4. nor

    nor Member

    Follow up regarding my Bootcamp installation: Is it "safe" to update to 4.0 before a gig this weekend - and is it safe to leave my installation as it is?
    I don't want to run into any update troubles, but I also don't want to get any messages about needing to update while I'm rigging the gear tomorrow.
     
  5. Bob@Pangolin

    Bob@Pangolin Staff Member

    BEYOND tells you that device FB3 54477 is not connected. Is it connected?

    Are you certain that you plugged in the FB3 in while Parallels was running?
    If you plug in the FB3 before windows is running in parallels, the FB3 will connect to OSX instead of windows.

    This is normal Parallels behaviour.
     
  6. nor

    nor Member

    Latest download from Pangolin.com running. Will try a different USB cable again
     
  7. Bob@Pangolin

    Bob@Pangolin Staff Member

    Please read 1 message back !
     
  8. nor

    nor Member

    No luck with new USB. Works well in Bootcamp, but not in Parallels.
     
  9. Bob@Pangolin

    Bob@Pangolin Staff Member

    We are using the application continuously in parallels, without any problems i might add, but we know its not the platform to use for production. For performance/production, please use bootcamp!