problem start Beyond

Discussion in 'Lasershow Designer BEYOND' started by ldamel, May 6, 2015.

  1. ldamel

    ldamel Member

    Hello today i have installed Beyond in a new Netbook with Windows 8.1

    When i start Beyond i have the message:

    LAser controller non connected
    The laser controller that correspond with LICENSE.BMP is not connected

    But below i have:

    Quickshow work perfectly

    CAn u help me?

    i have bought yers ago LD2000 with with Beyond

    let me know
  2. mkobzar

    mkobzar Member

    I have problem with new version beyond. I use parallels in mac, previous versions is working good. But BEYOND699 show me this.
  3. Bob@Pangolin

    Bob@Pangolin Staff Member

    If you use 64Bit

    Try to assign 5Gb of memory to the VM.
    Also make sure you disable adaptive hypervisor
  4. ldamel

    ldamel Member

    Any Help for me?:-(
  5. Bob@Pangolin

    Bob@Pangolin Staff Member

    Please contact us directly. Then we can figure out whats going wrong.
  6. Aaron@Pangolin

    Aaron@Pangolin Staff Member

    Actually, Idamel, you may be trying to start BEYOND with our your QM2000 connected. I suspect that since you purchased BEYOND with LD2000, you do not have a BEYOND license for running with just your FB3 by itself and I am guessing that is what you are trying to do is to open BEYOND with only your FB3, correct?
  7. ldamel

    ldamel Member

    Yes Aron is correct,
    in the OLD laptop worked perfect quickshow and Beyond.

    I don't can use Beyond with or fb3qs?
  8. mkobzar

    mkobzar Member

    Thanks, Bob. It works!
  9. ldamel

    ldamel Member

    In Beyond Installation Disk there is a License.bmp but now doesn t work like before:-(
  10. ENOT

    ENOT Software Developer Staff Member

    BEYOND software require License file and corresponding Pangolin hardware to this file. As a rule, we put the serial number of the hardware as a text in License.bmp. I suppose your license file linked to QM2000 serial number.

    Best Regards,
  11. ldamel

    ldamel Member

    The serial number is rear to qmnet right? And how can insert serial into the license.bmp??
  12. ldamel

    ldamel Member

    Anyone can help me?
    I have sent 2 mess directly to Pangolin but i don't Have Answer :-(

    I want to know why in my old laptop Beyond with QMnet worked perfectly and now with new Laptop doesn't Start :-(
  13. Bob@Pangolin

    Bob@Pangolin Staff Member

    Maybe call us during office hours.. Then we might be able to fix it directly..
  14. Aaron@Pangolin

    Aaron@Pangolin Staff Member

    I have not received any communication for this that I have not responded to; maybe your report is going to the wrong location or getting blocked for some reason. Please try sending your issue to me directly at my screenname + .com.
  15. ldamel

    ldamel Member

    tks Aron now work everything! In installation beyond i dont had checked the QMboard
    Tks a lot
  16. skelhoiney

    skelhoiney New Member

    Beyond Licence Problem

    i am having problem with beyond software when i try to install beyond with my QM2000 Hardware its showing the below error i also copied the license file in the beyond folder but same issue please help

    error is The laser controller that corresponds with "C:\BEYOND\Licence.bmp" is not connected
  17. Aaron@Pangolin

    Aaron@Pangolin Staff Member

    Have you installed LD2000? LD2000 must be installed for BEYOND to be able to "see" the QM2000.

    If LD2000 is installed and opening correctly then you might need to activate the QM2000 in BEYOND. To verify this you press and hold the shift key just before you click the BEYOND icon, holding shift until a "Welcome to BEYOND" screen appears where you can activate the QM2000 hardware. Check for the "x" in the box next to the QM2000; if it isn’t activated (with an “xâ€￾ present in the box) then click the box to add the “xâ€￾ and then click "Go BEYOND", BEYOND should now see the QM2000 and open for you.