touch surfaces not working well for Universe Buttons?

Discussion in 'Lasershow Designer BEYOND' started by Garrett_502, Aug 2, 2019.

  1. Garrett_502

    Garrett_502 Well-Known Member

    Certain buttons in the Universe don't seem to be responding to touch surfaces. I've tried on my laptop and using an ipad pro with duet display. Some buttons work fine, but others just aren't detecting the buttons being pressed on the touch screen. I can't figure out any rhyme or reason for which buttons seem to work and which don't. I'm using a variation of the Lasertech Zones standard universe. The mirror buttons and the shift buttons don't seem to want to work right. Anyone else have this issue?
     
  2. Bob@Pangolin

    Bob@Pangolin Staff Member

    Are you certain that you are using the latest version of BEYOND?
    If you still have these problems, please contact us though the support channels so we can fix the problem.
     
  3. Garrett_502

    Garrett_502 Well-Known Member

    yes, I'm using the latest version. I'll make you a video of the problem.
     
  4. Bob@Pangolin

    Bob@Pangolin Staff Member

    Please send it to support [at] pangolin [dot] com so that it can be send to the right department.