Upgrade from QS to Beyond

Discussion in 'Lasershow Designer BEYOND' started by djcc, Jun 17, 2018.

  1. djcc

    djcc New Member

    I was running QS to CM-1800 with FB4. To upgrade, I installed Beyond, but I did not first uninstall QS.

    Now, the Beyond software is set up and appears to be fully functional, except for 1 thing. There is no beam output.

    The light on the front of the laser is red and the FB4 icon at the bottom of the Beyond software shows the FB4 FPS rate. In settings, it shows 2 projectors FB4 and a Pangolin projector that is labeled "Demo 1" (no recognition of model or serial# of the CM-1800).

    Questions:
    Any idea what could be the problem?
    Should I have first uninstalled QS?
    Do I have manually log the model and serial# of the CM-1800?
    Is it normal for Beyond to show both FB4 and "Demo 1" as separate projectors?
     
  2. ENOT

    ENOT Software Developer Staff Member

    Go to Settings - Laser and EmuLaser hardware. Delete Demo 1 projector. Or move FB4 to 1st position. Or, ensure that Projection Zones directed to your FB4 projector.
     
  3. djcc

    djcc New Member

    Solved! Thank you, ENOT. Deleting the Demo projector resolved the issue completely. I appreciate your swift and effective solution.