Version upgrade problem

Discussion in 'Lasershow Designer 2000' started by dlgslv, May 28, 2010.

  1. dlgslv

    dlgslv New Member

    I am having an issue trying to upgrade a customers QM2000. They currently have version 3.5. I downloaded the new version and all seemed to go well. I run the new exe. file and the software opens in 5.0. The problem happens after a computer shutdown and reboot. The software reverts back to 3.5.
    Thanks for any help.
     
  2. Pangolin

    Pangolin Staff Member

    We've never heard of this. It could be that the upgrade was installed -- not in the original directory, but in some new directory. That would explain it.

    Nevertheless, this problem is complex enogh that forum postings are not likely to lead to a satisfactory solution. Please contact us by direct email at www.pangolin.com/contact or give us a call at 1-800-PANGOLIN so that we might figure out this problem.

    Best regards,

    William Benner
     

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