Enttec DMX USB Pro MK2 Not being seen by Beyond

Discussion in 'Lasershow Designer BEYOND' started by Bobofuerte, Oct 14, 2018.

  1. Bobofuerte

    Bobofuerte Member

    Currently I have the enttec USB pro connected, all firmware has been updated. However it is not visible in the DMX artnet setup window in Beyond 4.0. What am I missing? This is a different computer than I normally use and this is my first time using 4.0. I have used this Enttec interface before with 3.0 and it work great.
     
  2. Bob@Pangolin

    Bob@Pangolin Staff Member

    Which version of BEYOND are you using and did you try to click the update button in the top bar?
     
  3. Bobofuerte

    Bobofuerte Member

    Using Version 4.0 build 1128. Came back as the most updated version.
     
  4. Bobofuerte

    Bobofuerte Member

    Also thank you for your response. I'm sure this is something simple that I am missing.
     
  5. Bobofuerte

    Bobofuerte Member

    The ENTTEC DMXUSB Pro Mk2 does not show up in the Com Ports in the device manager. Could this be the issue?

    Thanks again for your help.

    ~Nick
     
  6. Bob@Pangolin

    Bob@Pangolin Staff Member

    This is probably the issue. You can download the tool from Enntec their website to put it into "serial" mode. Then you should be able to use the MKII
     
  7. Bobofuerte

    Bobofuerte Member

    Hey Bob, Thanks for the quick Answer. I reached out to Enttec and their tech service is not aware of a way to put this item into "Serial mode" We however were able to figure out the issue. Window 10 default does not see this item as a COM port. You have to got into the USB serial that the Enttec show under the device manager and activate the Virtual Com Port I'll try and snap some pictures and share them when my show is done. Thanks again for your help.
     
  8. Bob@Pangolin

    Bob@Pangolin Staff Member