MIDI Controllers Work Randomly In Beyond

Discussion in 'Lasershow Designer BEYOND' started by smarmar, May 4, 2019.

  1. smarmar

    smarmar Member

    I'm wondering if anyone else is having trouble getting MIDI controllers to work correctly in Beyond.
    I have two off-the-shelf controllers, both connected to the computer via USB. Both devices are listed in MIDI Settings and both device profiles are loaded. Everything is set correctly; however, there is a seemingly random chance that both controllers will either work or both will not work. This happens on any computer I have that's running Beyond. I can restart Beyond and/or reboot the computer, keeping all hardware connected as before and the outcome can be different (they'll work or they won't work). I've tried rearranging the USB plugs, powering on devices in different orders, relisting the devices and reloading their profiles in Beyond, and updating Beyond. I just don't know if the issue is related to Beyond, Windows 10, or something else; I have no constant by which to troubleshoot the problem.
  2. Bob@Pangolin

    Bob@Pangolin Staff Member

    Did you already try to connect the Midi controllers through a powered USB hub?

    Currently there are no open or known issues with BEYOND and USB Midi devices.
  3. smarmar

    smarmar Member

    I've been using a non-powered USB hub. I'll try using a powered hub and see if that makes a difference.
  4. smarmar

    smarmar Member

    I was reminded by someone who's been working on this issue with me that we were using a powered hub earlier in the troubleshooting process but still getting the same results. Someone in another forum had this to say:
    If connection is lost for a second / packet is dropped, it might need to initialise for it to work again.

    They were referring to me using wireless transmitters/receivers. For my purposes I need to have the devices be wireless, so wired controllers are not an option. Strangely (or maybe not), our AKAI APC40 MKII wired controller works flawlessly (as long as it's powered on before launching Beyond).