Problems with 39ch DMX mode of FB4

[Phil Boorman]

Hi,
I am having no joy in getting the 39ch dmx mode to work on my two FB4's (in Tarm 2.5 lasers).
The 16ch mode works, but I cannot get the 39ch mode to work at all.
The red led does not light, in setup or run mode.
I have tried both DMX and Artnet, and the devices have been set to the correct address and in FB4 mode.
I have also tried two different lighting consoles.
What am I missing?
I would be grateful for any advice.

 

[Phil Boorman]

Both devices are FB4 Max units.

 

[Bob@Pangolin]

In the menu you need to switch it into FB4 DMX mode.
https://wiki.pangolin.com/doku.php?id=hardware:fb4:manual#artnet_settings

If that does not help, Please contact us on support (At) Pangolin (dot) com

 

[sebshep18]

Hi did you manage to find a solution im on the vista desk with the same problem tried the 16h after reading this and that works but 39 wont.

thanks

 

[Igor Strakhov]

Hi, Sebshep18!
Please contact us on support (At) Pangolin (dot) com.
Write more details!
What program and what version are you working with?
What is the firmware number on FB4?