time and date error?

Discussion in 'Lasershow Designer QuickShow' started by greghig, Mar 16, 2013.

  1. greghig

    greghig Member

    I have a friend running (or trying) to run quickshow at event today. His laptop this morning is producing an error when trying to run quickshow that is saying "The time and date on your computer are incorrect and quickshow will not be able to run" (or close to that) then it shuts down. The time and day are correct. Anybody heard of this? I'm letting him borrow my laptop so he can do the show, but would rather would like to use his own.
     
  2. Pangolin

    Pangolin Staff Member

    Dear Greg,

    We spoke about this on the telephone and were able to get you up and running.

    To re-cap the situation:

    The date on your computer was indeed set incorrectly. It was set to the year 2005, which was of course before QuickShow was even developed...

    The solution was to correct the date on your computer and then (as an optional step) delete the QS.INI file which may have picked up incorrect settings as a result of the incorrect date.

    Once the date was corrected (and optionally INI file deleted) then QS was able to run fine.

    Please let us know if you need anything else, and we're always happy to help.

    Best regards,

    William Benner
     
  3. mamang1aja

    mamang1aja New Member

    Please Help
    I also have the same problem, I've tried the above steps. but the problem did not disappear.

    My date settings are correct
    [​IMG]

    I also have tried to delete QS.INI
    but still appear like this
    [​IMG]
     
  4. genaka1962

    genaka1962 New Member

    I also have the same problem, I've tried the above steps. but the problem did not disappear.
     
  5. effka11

    effka11 New Member

    The time and date on your computer are incorrect

    Hi,
    And I have the same problem. Try to change your computer's date, delete QS.INI. But the problem remains the same. :( Why? How I now can make a shows?
     
  6. Bob@Pangolin

    [email protected] Staff Member

    Hi everyone, yes indeed, there is an issue with Quickshow.

    this temporary solution should help you till the final fix is ready:

    Delete QS ini file -> set computer date 3 days back -> start quickshow

    Where working very hard on this and should have the fix ready within a few hours.


    As soon as I have the download link, ill post it here as well.
     
  7. Rs discos

    Rs discos New Member

    Is this a us problem as we in the uk set our days and months around the other way ????
     
  8. Bob@Pangolin

    [email protected] Staff Member

    This is an worldwide issue, as far as we can see.

    The problem is already identified, and we will make the new version available for download, shortly.
     
  9. Rs discos

    Rs discos New Member

    Changed my date and has opened up ok going to be a lot of unhappy dj,s in the uk tonight that might not know about thus
     
  10. Bob@Pangolin

    [email protected] Staff Member

    It will be finished in time.
    Where already in the final state of publication.

    We will also notify everyone.

    We apologize for any inconvenience caused by this.

    Best regards,

    Team Pangolin
     
  11. Bob@Pangolin

    [email protected] Staff Member

    Fellow Laserist,

    This morning several clients reported a problem to us, whereby QuickShow
    reports that the computer's clock is incorrect and QuickShow will not
    operate.

    Immediately upon hearing of the problem, we have investigated it and traced
    the problem to a part of the code developed five years ago. Once we
    identified the problem we were able to change that part of the software, and
    we have prepared a new version of QuickShow. Although this problem only
    affects some users, we are strongly recommending that all QuickShow users
    download and install the update as soon as possible.

    The new version, which is called Version 2.5, is available absolutely free
    for download from our web site right now. The download link is here:
    http://fs3.pangolin.com/Setup_QS2.exe

    In addition to solving the problem reported by some clients, the new version
    offers additional user interface languages, better handling of tutorial
    videos, and a few other improvements.

    We are sorry for the inconvenience, and we have acted as quickly as we
    learned about this problem.


    Best regards,

    William R. Benner, Jr.
    President & CTO
    Pangolin Laser Systems, Inc.
    9501 Satellite Boulevard, Suite 109
    Orlando, FL 32837 - USA
    Phone: +1-407-299-2088
    Fax: +1-407-299-6066
    Web: www.pangolin.com
     
  12. BACKSTAGE

    BACKSTAGE New Member

    same date problem here....
    EDIT : I'm going to install the update in few min. will reply...
    EDIT : aaaaand problem solved!!! thank u gyes!!! i'm lasering so hard now!!!
     
    Last edited: Feb 2, 2014
  13. rodman1369

    rodman1369 Member

    Excellent Response! Problem Solved! Thank You for Great Support! :airtoss:
     
  14. genaka1962

    genaka1962 New Member

    Problem Solved! Thank You
     
  15. Stargazer Audio

    Stargazer Audio New Member

    I have the same problem and it won't clear. I've changed the date and time, even deleted the program and reinstalled it. Still doing the same thing. How can I fix this?
     
  16. Bob@Pangolin

    [email protected] Staff Member

    Please update Your quickshow version to the latest one that is available from our website.

    This will resolve your problem.
    No need to change the date.
     
  17. rapatski

    rapatski New Member

    Sorry Bob, but could it be that the latest version as shipped with your FB3s a couple of months still have this bug? Can't seem to run the software. Am under time pressure. :/
     
  18. Aaron@Pangolin

    [email protected] Staff Member

    There may indeed be older discs out there with the old installer on them. We changed all the discs in the units that went through our office since the issue appeared but I am guessing there are many QS packages out there that were enroute to distrubutors when this occured and the discs did not get exchanged. I would use the link provided above or this one to update to the latest version: http://www.pangolin.com/_Files/Setup_QS2.exe
     
  19. Aaron@Pangolin

    [email protected] Staff Member

    Bump... Just because there seem to still be some install discs out there in new QuickShow packages that still have the old installer on them.

    If you buy a new QS package and get an error concerning the time/date of your computer when you run QS, please use this link to update to the latest version and resolve your issue: http://www.pangolin.com/_Files/Setup_QS2.exe
     

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