Wav or MP3 files disapear whole the time on QuickTimeline

Discussion in 'Lasershow Designer QuickShow' started by Thierry Rochat, Aug 20, 2019.

  1. Igor Strakhov

    Igor Strakhov Staff Member

    Thank you for the information provided!
    I gave to developer all the data. As soon as there's any news, I'll let you know.
     
  2. f150trk21

    f150trk21 Member

    Awesome, thanks Igor.
     
  3. Dillweed

    Dillweed Member

    I also have the same issue . Quickshow says I have the latest update . Wavs disappear in the timeline .
    Never while playing, you look away and no audio . Also after last update, about 30 shows stored in my workspace were stripped of their zones . All zones default to main graphics . Luckily I had backups on another computer. . . The audio disappearing in the timeline is really annoying.
     
  4. Igor Strakhov

    Igor Strakhov Staff Member

    Hey, Dillweed!
    Please check the format of your audio files (better if it's a wav format) and that they don't have variable bitrate.
    Write the result of the analysis, please.
     
  5. Pavel64

    Pavel64 New Member

    Good moning. I have the same problem. The audio file is lost and in no way can i fix it in the program. I tried both the mp3 format and wav. The result is zero. Tell me how to fix the situation with audio files?
     
  6. Igor Strakhov

    Igor Strakhov Staff Member

    Hi, Pavel64!
    What version of Quick Show and Windows you have installed?
    As far as I can remember, everyone who has a problem with Windows 10 has been installed, and no one has ever checked to see if they have a problem with Windows 8, for example.
     
  7. Pavel64

    Pavel64 New Member

    Vesion 4.0 bulid 1294 windows 8 pro. I did not try on 10 windows - in the evening I will check and write.
     
  8. Igor Strakhov

    Igor Strakhov Staff Member

  9. Igor Strakhov

    Igor Strakhov Staff Member

    Hello, everyone who has a problem with the disappearing audio track.
    Please do the following:
    1. If the problem occurs, you should exit the program and delete all log files (*.log). These files can be found in the /Log subfolder (e.g. C:\QS_4_0\Log).
    2. Start the program again and continue work until the audio track disappears.
    If a problem occurs, you need to exit the program and send us the newest log file from the subfolder /Log
    This file will help us deal with this problem.
    Thank you!
     
  10. Pavel64

    Pavel64 New Member

    Personally my audio file does not disappear, but does not immediately want to get into a temporary cell.